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Support

Who we support?

ICON provides support to customers located in the United States, Canada, The Republic of Ireland, and the United Kingdom.  Customers have 24/7 access to a dedicated call center. Healthcare providers can call anytime with questions about their support device.

USA/Canada: 1-888-404-ICON; United Kingdom: 0808-101-2250; Ireland: 1-800-55-0100; Denmark: 80-253510

24 Hour e-Contact

Submit your question below.

Questions sent via email receive a response within 24-48 hours. If your question requires immediate assistance, please call 1-888-404-4266 which is available 24x7. *Please enter your phone number if you wish to be contacted by an ICON representative.

Supported Products

Please click on the name of your device to locate device-specific resources.

ABOUT ICON

Intensive Care On-line Network (ICON) was established September 2001 with the mission to promote successful implementation of ICU therapies and technologies by offering on-demand 24x7 clinical focused support service.

After more than a decade of providing clinical, educational and technical support in the ICU, ICON has emerged as the industry leader. We utilize state-of-the-art methods to improve the end user's experience with ICU technologies and therapy implementation.

Education can be delivered in real-time to anyone, anytime, and nearly anywhere in the world.

Upcoming Webinars
9 Dec
ECMO Family and the Neonatal ECMO Patients — 12:00 PM

This program will be a podcast type interview of Myron- diving into his 30+ years experience as an ECMO coordinator, educator, and innovator...

10 Dec
Vulnerable Infants (and Families) Deserve Respectful Care — 12:00 PM

In 2023, a publication the CDC reported that 1 in 5 women experience disrespectful treatment during childbirth, For Black women 1 in 3. With...

11 Dec
Skin-to-Skin & Infant Falls — 12:00 PM

Fireside chat style/interview - Overview of the importance of skin-to-skin and the difficulties/risks associated with the practice, inventio...