“The ICON Representative was great! Keep up the good work. ” RRT - Palo Alto, CA

“I appreciated ICON's assistance. Pleasant and professional. Also gave a follow-up call.” RCP - Long Beach, CA

“I have use ICON clinical support numerous times, and have always been very satisfied. It is nice to know that I always have someone to call with questions.” RRT - San Antonio, TX

“I called ICON needing help on the Babytherm (which isn't even a product ICON supports) and an ICON representative went way out of her way to find me an answer. Thanks again for all you do.” RRT - Telford, PA

“I have been an ICU nurse for 23 years and find ICONs customer service for the PRISMAFLEX unit superior to any other customer service that I have encountered... bar none. Your staff is the most competent, pleasant and articulate that I have ever worked with. Way to go!” RN (CRRT) - Winchester, VA

“ICON was very helpful. The ICON representative had suggestions and recommendations to solve the problem we were having which was related to increased condensation in the vent circuit on the Babylog VN500 with our F&P heater.” RCP - Salinas, CA

“This was my first time calling the PrismaFlex hotline for CVVHD support. The ICON Representative was not only a pleasure to speak with on the phone, but, more importantly, she stayed with me the entire time I was troubleshooting the PrismaFlex CVVHD machine and provided outstanding customer service in a time of need for the patient. She expertly troubleshooted the machine over the phone and patiently waited until the patient was connected (upon my request) and the therapy was running smoothly. I can not express enough the gratitude I have to have had her on the phone for assistance. The most important goal was achieved, and that was returning the patient to his necessary treatment. Nothing but praise for ICON!” RN (CRRT) Turnersville, NJ

“Love having ICON - saves so much time.” RCP - Voorhees, NJ

“ICON was great. Thanks for the help.” RCP - Goldsboro, NC

“Great Service and very friendly person on the phone who could walk me through the problem very quickly.” RN (CRRT) - Gainesville, FL

“When one person could not answer my question they got another person to answer my question. The problem was fixed and explained fully. Thank you so much for the great help! ” RCP - Houston, TX

“Couldn't live without them!” RN (CRRT) - Orlando, FL

“The ICON representative provided exceptional service. He assisted me with a complicated technical issue related to a research project using the Evita 2 Dura vent.The issue required several phone calls to resolve and he provided me with the detailed technical information that I needed. With his help we were able to work through a piece of the study and explain our results based on his information. He is an asset to the company! Many thanks!” RRT - Stony Brook, NY

“Cannot say enough positive comments about the service. They are always fast, extremely knowledgeable and professional!” RN (CRRT) - Rock Island, IL

“i would like to commend the staff for their knowledge and support in a timely manner. I appreciate and understand the effort put in regarding the same. I must say, Drager provides their customers with access to qualified specialists with long term experience in hard to ventilate patients. Again thanks for your hard work.” RRT - Margate, FL

“Thank you so much for your assistance. Your tech support is by far one of the best I have ever had to utilize. Super knowledgable and patient. Thank you again.” RN (CRRT) - Chattanooga, TN

“Saved me alot of time in a critical situation. I was most grateful to have this service available.” RRT - Willits, CA

“The ICON pharmacist extremely helpful.” RN (CRRT) - Greenbrae, CA

“I have always been very impressed.” RN (CRRT) - Cheverly, MD

“Very impressed with the courtsey and the immense knowledge and support that I have recieved. I am also very happy about the different trouble shooting options that I have recieved to solve the problems.” RN (CRRT) - Urbana, IL

“ICON was awesome, I talked to an ICON Representative twice and really appreciated all of her assistance and knowledge. She got my patient through the alarms and sure made a difference in his outcome. Thanks again.” RN (CRRT) - Rock Island, IL

“Thank you all VERY much for the offerings of high quality education through ICON and Draeger. We especially appreciate all the offerings during Respiratory Care week.” CE Feedback

“Yesterday is why we are so glad to have this service. Keep up the great work” RRT - Needham, MA

“The follow up was timely and useful.” Pharmacist (CRRT) - Petoskey, MI

“Great resource in an emergency.” RN (CRRT) - San Francisco, CA

“We are pleased with the great support available with ICON.” RRT-Winter Haven, FL

“ICON is AMAZING! Very helpful and knowledgable staff seem to be awaiting my call each time I have called with various questions. In this case, my question was escalated to another ICON representative, who responded with a very thorough e-mail. I really appreciate the support from ICON! Thanks so much!” Web Survey

“So friendly. So helpful. They remembered me from a call I made months ago. Thanks again.” RN (CRRT) - Torrance, CA

“Helped me two separate times that day and was able to help me so much I shared my new knowledge with my colleagues Thanks” RN (CRRT) - Columbus, OH

“Thanks again to managment/owners in following through with their 24/7 commitment - to always (yes, always) have a clinician/specilaist answer the phone! (I've been practicing Resp. care for 29 years and other companies usually had voice mail at the other end of the phone.)” RRT - Salt Lake City, UT

“I am very pleased with the assistance I have received on several occasions from ICON. They are an educator's best friend and I have strongly encouraged all ICU staff using Prismaflex to call them for issues or even if they have a question.” RN (CRRT) - Canton, OH

“I always have a positive outcome when I have to call for troubleshooting. It's like they are in the room with me and they always seem to have the answer. Thanks!!” RN (CRRT) - Franklin, OH

“You guys were awesome!!” RN (CRRT) - Trenton, NJ

“ICON was extremely helpful. This was a situation where there were access problems. ICON had to talk me through screens I had not dealt with previously. The ICON representative was valuable, encourgaing, supportive. I valued her can do attitude. I needed her and she was there for me. I have used the prismalfec gambro number and it is always helpful. Again this proved to be true. Thank you so much! When your all alone at night and it is late it is a must to have someone to talk things over with who knows how to help.” RN (CRRT) - Portland, OR

“The ICON representative was very helpful and resolved my problem.” Web Survey

“ICON has been greatly used by me and my coworkers and each time the help was outstanding .Your staff is very knowlegeable ,courteous and very helpfull . Keep up the great job that you guys are doing. We are very greatfull” RN (CRRT) - Kansas City, KS

“Thank you so much for the help you gave on 04/02/2013 during my setup of the new Prismaflex. I know you worked for several hours yesterday with myself and my coordinator, but we acheived excellent outcomes!” RN (CRRT) - Carpentersville, IL

“Thank you the staff was very helpful” RN (CRRT ) - Cleveland, OH

“As always, your support is a life saver. I refer everyone to this service. Thanks again.” RN (CRRT) - Boston, MA

“Great response by everyone!” RN (CRRT) - Cleveland, OH

“The ICON representative was very helpful. I have talked to her twice myself! The other staff appreciated her help as well.” RN (CRRT) - Mansfield, OH

“I couldn't do CRRT without you guys. Thanks again!” RN (CRRT) Torrance, CA

“Suzy Strakna was a great help. She answered my questions and email me brochures about the products I had questions about. Excellent customer service in a timely manner. Thanks!” CRRT (RN) - Peoria, IL

“ICON support has always been very helpful, definitely reducing my anxiety while trying to troubleshoot! I'm glad you guys are there. Thanks again.” RN (CRRT) - Boston, MA

“Very knowledgeable and pleasant to deal with. Assisted me a number of times over a two day period with a difficult patient. Helped turn a potentially stressful situation into a positive learning experience and my patient certainly benefited from this.” RN (CRRT) - Fort Myers, FL

“The ICON rep was very knowledgeable and friendly. I felt comfortable asking questions and she was very detailed with her answers and explanations. In the future, I will never to hesitate to call for assistance. She was wonderful!” RN (CRRT) - San Francisco, CA

“Amazed at how easy and quick and helpful it was. Will call back.” MD - Liverpool, Lancashire England Web Survey

“I was amazed and impressed.” RN (CRRT) - Modesto, CA

“Always a great resource.” RRT - Terre Haute, IN

“Keep up the good work. You are a great resource.” RRT - Salt Lake City, UT

“The ICON representative was very helpful, knowledgeable calm and professional. She explained the problem with 2 issues we were having and followed up with a e-mail that I was able to share with the staff. Her help was invaluable there is no one at our facility that would have been able to answer our questions. Thank you for hiring competent support people she was the angel I prayed for.” RN (CRRT) - Oak Lawn, IL

“Perfect. Thank You!” RCP - Winston-Salem, NC

“Several ICON reps were very helpful this week with multiple problems I faced. The ICON reps helped me resolve my issues with 2 seperate machines and stayed on the line with me until I had a third machine up and running. One ICON rep in particular provided additional education about using the machine and usinig the different recirc modes in preparation for patient connection. Thanks to ALL!” RN (CRRT) - Edgewood, KY

“Thank you for providing great educational material that is free.” Continuing Education Feedback

“ICON is always professional and a great resource” RRT - West Reading, PA

“As a first time caller and user of the equipment in a test setting, I was thrilled with the help I got!” RN (CRRT) - Canton, OH

“ICON is the best! It is so nice to have the advice when you need it. Way to go everyone!!” RRT - St. Cloud, MN

“It was one of the best clinical assist calls I ever participated in ICON was "top shelf". I made me not be apprehensive about calling Clinical Assit. again in the future.” RN (CRRT) - Medford, OR

“Excellent service!” RN (CRRT) - Agana, Guam

“ICON was very pleasant and patient in regards to working with me to resolve my issue.” RN (CRRT) - McKinney, TX

“An enjoyable and well presented session. I feel the session simplifies an often puzzling area. I will be keen to introduce it to other members of staff.” CE Feedback/ Acid Base

“I got very timely support from the ICON Representative, he sent me the catalog info and we were able to determine that we did have the neonatal adapter kit for the Aeroneb but still can't adapt it to the F-P circuit that we have, so we will need to follow up. But service was great!” RRT - Mountain View, CA

“Experience was great, people were helpful and did exactly what they said they would.” RN (CRRT) - Macon, GA

“A great job in providing assistance. ” RN (CRRT) - Aiea, HI

“I am realizing that this 24 hour Call Service is soooo valuable. Thanks so much.” RN (CRRT) - Sanford, FL

“The ICON representative was very helpful, knowledgeable, and professional. She was able to guide me easily over the phone to trouble shoot and manage the CRRT alarms. Thank you ICON for all your help on a very busy day!” RN (CRRT) - Gilbert, AZ

“We've had several patients on CVVH lately, and I've had to make three calls within the last month. Each time I've been amazed at the level of help immediately available. THANK YOU!” RN (CRRT) - Milwaukee, WI

“Very professional!” RN (CRRT) - Miami, FL

“The ICON Representative was extremely patient and helpful. After six hours of on and off calls for help, we were able to get the machine running properly.” RN (CRRT) - Los Angeles, CA

“Outstanding presentation with simply stated material that enhanced my understanding of APRV.” CE Feedback/ APRV Concepts

“Very friendly,patient and helpful.” Student - Frimley, Surrey, England

“Thank you to Dräger / ICON for supporting the continuing education of the Respiratory field. Several of the Respiratory Practitioners at our facility have participated in previous programs, and have found them to be very insightful and clinically relevant. We’ve used information obtained from your programs for policy and practice changes and to establish additional education topics.” RRT- Racine, WI

“Two ICON representatives put their heads together to help me resolve an ongoing issue. They were wonderful!!! Thanks a ton guys.” RRT - Logan, UT

“Very knowledgeable and helpful in all my calls. Thanks again for all your help! If I ever have any more problems, I will not hesitate to call!!” RN (CRRT) - Leesburg, FL

“Today I called clinical support because the CRRT machine kept repeating the same alarm. The ICON Representative was incredible! She was patient, kind, and informative. She explained how to troubleshoot an issue, and made sure I had all the supplies ready. Then she walked my co-worker and I through the steps. She made it completely stress free. We learned a lot of new things. Thank you so so much! It's a relief to know I can count on you guys.” CRRT (RN) - Dallas, TX

“The service was great, thank you!” RN (CRRT) - Newark, NJ

“Patient and very supportive” RN (CRRT) - West Palm Beach, FL

“Fantastic!!! Saved me from a stressful situation with knowledge and patience! Keep rockin!” RN (CRRT) - Long Beach, CA

“The best; very patient and helpful.” RCP - Bradenton, FL

“The staff members I interacted with displayed professionalism, knowledge regarding the prismaflex and were excellent educators! The detailed and calm delivery of information resulted in resolution of questions and concerns regarding returning blood using this new system.” RN (CRRT) - Lees Summit, MO

“ICON Rocks!” RRT - Altoona, PA

“What a wonderful, knowledgable, and patient staff!” RRT - St. Cloud, MN

“I'm so excited to have something so valuable available to me.” CE Feedback

“Well done! I am always looking for resources to use with RRT's that are new to APRV!” Continuing Education Feedback

“Excellent help from ICON who anticipated my needs, was very knowledgeable and went beyond the call of duty in rounding up documentation for me.” RN (CRRT) - Charleston, WV

“Great job, I really appreciate your help.” RRT - Rockford, IL

“ICON was wonderful. I immediately informed multiple coworkers of the excellent service and assistance I received from ICON. I recommended that they would not hesitate to use ICON support in the future. Because of ICON support I was able to save critical minutes in initiating CRRT.” RN (CRRT) - Cincinnati, OH

“The ICON rep was absolutely wonderful. Very informative, helped me troubleshoot to the best of her ability. Very pleasant to speak to. Will certainly call in the future with any other issues or troubleshooting needed for Gambro.” RN (CRRT) - Tampa, FL

“Well organized presentation, probably the best presentation I have encountered with APRV...not to mention concise.” Continuing Education Feedback

“This lecture was very iinformative, and will incorporate all this info into my direct bedside care and share this info with my staff and nursing staff caring for the critical ill patients.” CE Feedback/ ICON Academy Webinar

“Great to speak with. Knowledgable and very understanding. Thanks again!!!” RN (CRRT) - Albuquerque, NM

“Wow, what a service! Couldn't have done it without you guys.” RN (CRRT) - Torrance, CA

“The ICON rep was incredibly helpful. Not only did she assist me with issues related to equipment, she was very helpful in keeping me as calm as possible during a stressful situation.” RN (CRRT) - Pittsburgh, PA

“I love that when you call the ICON support network you receive a person immediately, no press 1 for english, no computer voice directories,just a knowledgeable person right from the get go. Thank you!!” RN (CRRT) - Denver, CO

“Excellent, knowledgeable customer service.Thanks” RN (CRRT) - St. Louis, MO

“ICON was incredibly helpful with a challenging veterinary patient.” DVM - Guelph, Ontario Canada

“The person I spoke with was highly professional, very helpful, offered some great tips at the end of the conversation.” RN (CRRT) - Minneapolis, MN

“The support staff were so nice and helpful. They were also very patient. They helped me so much.” RN (CRRT) - Saint Paul, MN

“Helpful, quick and courteous, what more could I ask for?” RRT - Easton, MD

“I have never had an issue with the ICON staff.” RN (CRRT) - Bronx, NY

“They are so great, one of the reasons I would rebuy the vents.” RRT - Lakeland, FL

“This is what education should be!” CE Feedback/ APRV Concepts

“Your support is life saving. Literally. Thanks again and again for all your patience and knowledge.” RN (CRRT) - Torrance, CA

“Every time I have used the ICON service number, I have been extremely pleased. The representatives are extremely knowledgeable and can fix my problem in a very timely manner. I don't take these surveys lightly and hope that this service is available for as long as the ventilators are in use. Thank you for letting me express my opinions.” RRT - Plano, TX

“The staff have been great and exceeded all expectations and went above and beyond to help us with a very sick infant. Thank you all for support!” RRT - Palo Alto, CA

“Very helpful, as always!” RRT - Salinas, CA

“What a wonderful experience!! There was a lot of good discussion and dialogue. Great support for our front line staff and physicians!” RRT - Hamilton, Ontario, Canada

“During a very stressful time I called the support service and was very fortune to have an ICON representative on the other end who was very supportive helpful and patient as she assited me in setting up the CVVHD machine. Thank You for being there.” Clinical Mgr ICU (CRRT) - Hollywood, FL

“I have always found them to be very professional and a great resource to me. I love having this service here to bounce ideas off or just to double check a thought process.” RCP - San Jose, CA

“Great customer service, as always!! Helped the patient get back to therapy! Thank you!!” RN (CRRT) - Turnersville, NJ

“Keep it up!” RN (CRRT) - Boston, MA

“Fantastic, patient and knowledgable; used trouble shooting skills to assist me. thanks.” RN (CRRT) - Palmer, AK

“Since we are NEW to the Drager VN500, I appreciate the expertise you have in the understanding of the ventilator. I enjoyed speaking with ICON. Thank you!” RCP - Salinas, CA

“ICON was very helpful. The ICON Representative stepped me thru the whole process.” RCP - Omaha, NE

“Thanks for your excellent support. It was very useful.” RRT - Royal Oak, MI

“Thank you for all the webinars. I really enjoy them and have learned alot. Keep them coming.” CE Feedback

“I always use ICON whenever I transition to APRV. It would be foolish not to consult the people that do more APRV than anyone on the planet. It is not about ego. It is about evidence based decision making and giving the patient the very best care. Last Thursday afternoon I called ICON and asked for help to transition and manage a 51 year old patient from a traditional SIMV mode to ARPV. The patient was post-op AVR and CABG on FIO2. 85 with SvO2 of 56%. Today, 6/24/13 the patient is on 6 L/M Cannula, sitting up in the chair, the Swan has been DC’d has the SvO2 has normalized. She is to be progressed to the cardiac step down to continue her post op recovery. Thank you for your help. It is a please to walk on the shoulders of giants. ” RRT - Bradenton, FL

“Excellent customer service great patience.” RN (CRRT) - Phoenix, AZ

“The consummate professional. Very thorough and knowledgeable. While knowing much more than I did, never spoke above me and made me feel very comfortable” RN (CRRT) - Buffalo, NY

“Thanks for offering a great resource and free CEU.” CE Feedback

“ICON was patient and courteous with me on my first time calling ICON for clinical help. ” RN (CRRT) - Elk Grove Village, IL

“Thanks ICON for the tech support at 0300!!! You made my night a little easier.” RN (CRRT) - Sarasota, FL

“I always have a fun, enjoyable, yet complete call with ICON.” RRT - York, PA

“The ICON Represenative knew the answer to our questions immediately and ?was swift to follow?-?up with additional requests we had?.” RN (CRRT) - Indianapolis, IN

“ICON was terrific!” RN (CRRT) - New Hyde Park, NY

“Awesome job, as usual. Thanks” RCP - Altoona, PA

“The ICON Representative was very helpful and knowledgeable in assisting with priming and setting up the machine. Thanks so much for being patient and walking me through the process step-by-step.” RN (CRRT) - Council Bluffs, IA

“ICON was extremely helpful! We were able to resolve the issue and I requested a longer vas cath line the next day. Thanks again.” RN (CRRT) - Fresno, CA

“Excellent assistance. Extremely helpful in assisting saving a patient's life.” Web Survey

“I rely on your team for troubleshooting. Has not let me down yet. This patient was very ill, liver failure and team was worried. The call helped me out with a sensor issue.” RN (CRRT) - Portland, OR

“The web based education on ventilator waveform graphics has been great. I really think that waveform graphics are a very underutilized tool for ventiator management. It is difficult to find good information on interpretation of these graphics. ICON has done a wonderful job with the presentations over the last few months and I am looking forward to future sessions.” RCP - Terre Haute, IN

“The issue was creatively and promptly resolved.” RN (CRRT) - San Ramon, CA

“Again, on this night I referenced this team quite a few times. They were superb! Always patient demonstrating excellence in their field.” RN (CRRT) - New Hyde Park, NY

“ICON is valuable resource for clinical and technical issues.” RRT - Bristol, CT

“ICON was fabulous! What a great resource! Thank you!” RCP Continuing Education Feedback

“Very happy with the service I received!!!” RRT - La Mesa, CA

“That was the best example of customer support/service that I have encountered. You should be very proud of your staff on call, that is rarely what I encounter elsewhere.” RN (CRRT) - Colorado Springs, CO

“Thanks for the explanation, I now truly understand the use and concepts of this mode (APRV) of ventilation.” Continuing Education Feedback

“Great customer service. Really helped resolve the situation, and representative was eager to help find the solution, and very friendly.” RN (CRRT) - Kansas City, KS

“Response was great and issue was resolved. Everyone was very helpful” RRT - Baltimore, MD

“ICON was very helpful, friendly, patient, professional and responded in a timely manner. The ICON Representative was very helpful in answering questions regarding basic care of the prisma flex and other alarms that I have encountered in the past and wanted clarification on. It was pleasure to have her assist in trouble shooting our problem and it was resolved with her help. We greatly appreciate her help.” RN (CRRT) - Orlando, FL

“Great! Thorough and to the point, succinctly answering your questions. Any additional information is given if the nurse requests, does not try to give a short course in the Prismaflex and yet imparts adequate amounts of information to resolve the issue promptly, without confusing nursing staff.” RN (CRRT) - Denver, CO

“Thank you again ICON for all of your help. You were fabulous.” RRT - Mineola, NY

“Thank you for such a great presentation to help me better understand this important mode (APRV).” RCP Continuing Education Feedback

“Your staff is ALWAYS Professional, helpful and extremely appreciated! Thank YOU for your services!” RRT - West Reading, PA

“keep up the good work! Your customer service has been and continues to be and refreshing and informative.” RRT Salt Lake City, UT

“The ICON rep was an absolute saint helping me trouble shoot my machine during prime. She even assisted me with a transfer method to keep my system sterile when it was recommended that I send the current machine to Biomed. She was very patient. I called at midnight and she made me feel welcome to call at anytime.” RN (CRRT) - Orlando, FL

“Could not have done it without the support. It was our first use of the Prismaflex, and of course under very stressful conditions. The ICON support was invaluable. Thank you so much. PS. Our local rep was at the conference.” RN (CRRT) - Greenbrae, CA

“Today I had to call with a question about an alarm on the Prisma Flex. ICON was incredible! Waited patiently, then she walked me through each step until the problem was resolved. Did all this with kindness, patience and professionalism, Just wanted to let the powers that be know that they are one of the brighter spots in an otherwise UGLY day” RN (CRRT) - Fort Worth, TX

“Very helpful” RCP - San Clemente, CA

“ICON was wonderful, answered my question immediately. Excellent patient outcome.” Web Survey

“I was running my Prismaflex pump through an ECMO circuit and had multiple alarms and issues that were new to me as I had not done CVVH through an ECMO circuit before. The ICON Representative was very calm and professional during my stressful situation. She was very knowledgeable and without hesitation walked me through the multi-step troubleshooting process to get my pump running in the green again. I had to call her three times during my shift and the pump problems were always resolved quickly. She was friendly and reassuring and made all the difference that day for me and my patient.” RN (CRRT) - Albuquerque, NM

“Highly recommended” RN (CRRT) - Mount Holly, NJ

“Great in helping us troubleshoot the problems we were having with the PrismaFlex. Thank you!!!!!” RNs (CRRT) - Berkeley, CA

“Excellent job, ICON has been excellent, I appreciate your availability to myself and staff!” RCP Continuing Education Feedback

“Support personnell were friendly and patient with both my needs and frustration. It was a great relief to have some stay on the phone with me and walk me through to the end. Thanks!!!” RN (CRRT) - Asheville, NC

“ICON was spot on. I have been teaching the concept and benefits of APRV. This is the 1st clinical application that I have been able get a physician to try APRV in early ARDS and sepis. The attending had a Resident Doctor who worked with me on this patient and the transition to APRV. ICON not only gave me the clinical info and tools I needed, but made our Doctor a believer through sound, evidence based info. This was a huge 1st step for our critical care.” RRT - Bradenton, FL

“I strongly agree that my experience has been positive each and every time I had to call for support.” RCP - Marlton, NJ

“Allowed me to vent and clarifiy my thinking that I was correct in regards to citrate and calcium. As always, they were great.” RN (CRRT) - Columbus, OH

“Awesome at walking me through a procedure over the phone. It fixed the problem immediately and the CRRT went smoothly the rest of the night. Thanks!!” RN (CRRT) - Portland, OR

“In the past 2 weeks I have had to call ICON three times and I was extremely pleased with the results. They are professional, courteous and VERY helpful. It is a pleasure to deal with your staff. I am grateful to have your services a phone call away.” RN (CRRT) - North Grafton, MA

“ICON support was friendly, professional and went above and beyond to make sure my problem was taken care of now and if ever needed in future” RRT - Washington, DC

“ICON was very helpfull and professional. I will use ICON again.” RRT - Sioux Falls, SD

“Excellent clinician. ” RN (CRRT) - Manhasset, NY

“Our hospital uses the CVVH prisamaflex in our ICU environment. It is a complex machine used to care for our most critical patients. We are frequently in a high stress environment using the machine. I have always been grateful to have the ability to contact ICON in these situations when some thing small or large just doesnt make sense to me. I have consistently received the back up I needed to deliver care at the bed side. ICON employees are always calm, professional and helpful. The ICON help line has been instrumental to me on more then one occasion.” RN (CRRT) - Fall River, MA

“Very helpful.” RRT- Leicester, Leicestershire England

“I was so appreciative of the way ICON answered all my questions, resolved my issue, and explained every possible cause of the alarm I was having. I am very impressed with this ICON and so glad we decided to go with Prismaflex.” RN (CRRT) - Sanford, FL

“Very courteous and helpful. At 2:30 in the morning, was a God send!” RN (CRRT) - Boston, MA

“ICON solved the problem!” RN (CRRT) - Waukesha, WI

“Thank you for always being so helpful and quick with great expertise!” Respiratory Therapy Educator - Bethesda, MD

“Thank you for helping me resolve my problem.” RRT - Omaha, NE

“ICON was wonderful! Thanks for making the situation better!” RN (CRRT) - Lakewood, OH

“This was a refreshing experience with phone tech. support! We could not have proceeded without the support we received. Thank you!” RN (CRRT) - Denver, CO

“Quick to find a solution to my problem; clear and concise with instructions to troubleshoot; and most importantly, brought humor to a most stressful night and aided me to break through the cobwebs to understand the mechanics of the operation. When a problem arose for the 2nd time, i knew exactly what to do. Thanks again ICON! When i needed fast answers for my critical pt, you were there” RN (CRRT) - New Brunswick, NJ

“I had a hypothetical question. They were gracious enough to find the info to answer it.” RN (CRRT) - St. Louis, MO

“This was the first time we used the PrismaFlex. We had inservice on Wednesday and used the machine on Thursday. The ICON staff were very helpful and supportive. I loved the idea of the ICON staff because we are frequently called in during the night to begin a TPE treatment and our resources are limited. I will not hesitate to call ICON if needed. Thank You.” RN (CRRT) - York, PA

“Support was excellent. Very knowledgable and consistent with each call. Thanks!” RN (CRRT) - St. Charles, MO

“Thank GOD for ICON! You saved me a trip to the hospital to straighten out the CRRT!!!” RN (CRRT) - Macon, GA

“Really helped me trouble shoot my machine and helped me be able to give the best possible care to my patient. ICON ROCKS!!!, It was great to have support and all ICON team members I spoke to--they were all wonderful, very knowledgable and reassuring.” RN (CRRT) - Rockford, IL

“The direct phone number has been very helpful since the proces of calling and being rerouted at times to more than 5 minutes. the circuit clotted in that time frame.” RN (CRRT) - New York, NY

“The ICON representative made my first experience with a PrismaFlex very stress free. She walked me through the process of setting it from start to finish. I received orders that were unclear, which she waited for me to receive clarification. I filled the lines full of air, she walked me through fixing it. I needed to change the settings and prescription more than once, again she walked me through it. GREAT EXPERIENCE all the way around. Then to top it off, she called to make sure everything was ok.” RN (CRRT) - Oklahoma City, OK

“ICON representatives are always an exceptional source of valuable information!” RRT - Racine, WI

“ICON was super helpful. I had a kinked line pre line warmer causing air in system. The ICON rep haled save the system and had not blood loss. I use this line for support in the middle of the night. Didnt lnow you had a physican line as well. Very grateful for your help.” RN (CRRT) - Portland, OR

“Great help, as always!!! Thank you!!!” CRRT (RN) - Turnersville, NJ

“Great job, thanks!” RN (CRRT) - Manteca, CA

“We don't very often do CRRT and therefore call for help, guidance and explanations frequently when we do. All of the people who we have spoken to have been very helpful and knowledgable, while maintining a non-judgemental, calming and encouraging attitude,thank you.” RN (CRRT) - Akron, OH

“ICON provided recommendations to avoid further complications, very helpful!” RN (CRRT) - Safety Harbor, FL

“Very helpful service, explained what was (probably) happening and was very courteous.” RN (CRRT) - San Diego, CA

“Thank you for your help. The ICON staff was very helpful and friendly. great job!!” RRT - Brooklyn, NY

“I appreciate the expertise & general hemodialysis knowledge that your staff has.” RN (CRRT) - Phoenix, AZ

“ICON was very, very helpfull and patient with us” RN (CRRT) - Osage Beach, MO

“I am very pleased with my first call. Thank you for the help” RN (CRRT) - Arlington, VA

“Whenever I have called ICON all staff has been very helpful.” RN (CRRT) - Boston, MA

“I spoke with Penny and Susan to ask them about a mode I was attempting to understand by reading the manual. They made me feel so smart and gave great examples to help me understand PCV+ and PCV+ Assist. I will alway call ICON for any additional questions and start referring to Intensive Care Online website.” RRT - Goldsboro, NC

“This service you provide is great!! We have called many times and ALWAYS get great service and we appreciate your 24/7 support!! Thanks!!” RN (CRRT) - Cookeville, TN

“Thank you all VERY much for the offerings of high quality education through ICON and Drager. We especially appreciate all the offerings during Respiratory Care week.” RRT-NPS, RPFT, VCU Medical Center

“Thank you SOOOOOO Much. You got me back up and running very quickly.” RN (CRRT) - Ohio

“The ICON representative was very knowdlegable and personable. She was able to help me and offer information that resolved the issue I was having.” RN (CRRT) - Columbus, OH

“Excellent resource...very knowledgable, friendly and patient. ICON was great on 1/4/2012 with helping troubleshoot the why we got a certain alarm. I have used several times over the past year....also top notched and professional.” RN (CRRT) - Columbus, OH

“Very helpful and patient!!” RN Ultrafiltration - Kansas City, KS

“On 6/25/10, I called the Customer Support Line regarding a CRRT warning/alarm. They provided fast, precise and thorough assistance that allowed me to quickly restart my patient's CRRT Therapy.” RNCCU Relief Charge Nurse DMC - Modesto

“ICON was very patient with me and spent over an hour helping me trouble shoot. Thanks!” RN (CRRT) - Richmond, VA

“The ICON representative was a BiG help over the phone. I really appreciate her knowledge and ability to help us with a weird alarm the CRRT machine gave us in the wee hours of the morning. She was professional and knew exactly what I was doing and understood what was going on.” RN (CRRT) - Phoenix, AZ

“Great job. I really enjoyed your presentation. Lots of excellent information in a friendly and enthusiastic presentation. You are such an expert, yet you also explain things very well. Hope to hear you again in February! ” RCP Continuing Education Feedback

“The ICON representative was awesome and she knows what she is doing!” Web Survey

“Thanks for being there, I needed the moral support :)” RN (CRRT) - Chillicothe, OH

“Yesterday I had quite a busy day with my pediatric patient and I had to call ICON several times. I cannot stress enough to you how much of a joy the ICON rep was to work with. Every time I called her she was upbeat, patient, and so knowledgeable. The ICON rep is the only reason yesterday was bearable. Thanks ICON!! You are SO good at what you do!!” RN (CRRT) - Peoria, IL

“A pleasure to deal with. Helped make what initially seemed like a complicated process very easy.” RN (CRRT) - Newark, NJ

“I have used the support number regarding the prismaflex two times now and they have been really helpful at trouble shooting and walking me through stuff even when I was really stressed. I appreciate their clear directions.” RN (CRRT) - Seattle, WA

“Thank you for your support at the moment of need as well as follow up support. Well done.” RN (CRRT) - Tacoma, WA

“Great service!” RN (CRRT) - McHenry, IL

“Very helpful, including the prompt and super informative call from the PharmD consultant. THANK YOU!!” RN (CRRT) - Lincoln, NE

“I was extremely impressed with the high level of knowledge, professionalism, and willingness to help and educate us during the first ever application of APRV in our hospital on a very critically ill patient. You were very willing to help us with the initial settings and also with adjustments as time went on. I know that our doctor was also very impressed and enjoyed his talk with Doctor Habashi. Thank you again for helping to save this patient's life. We would also appreciate references to appropriate literature and a sample flow sheet.” RRT - Daly City, CA